Frequently Asked Questions

1. How can I search products?

There is a “search field” in the upper right part of the website. Type the name, brand or article number of the product you are looking for. This function is available for every product in our assortment. You can also search products by categories. The categories are defined in the blue bar in the upper part of the website.


2. How can I create an account?

Only members of the units of the JFC HQ NATO community can create an account at B&S Central Portal. You can create an account by clicking on the “click here” button in the “I am new at B&S Central Portal” section on the bottom left of the homepage. After clicking on this button, you are transferred to a section in which you can fill in your personal data and the unique activation code valid for your unit. Please contact your unit contact person to receive this activation code.

 

3. How can I order products at B&S Central Portal?

Ordering products on B&S Central Portal can be done in a few simple steps; 1. When you find the product you would like to purchase, click on “Add to Shopping Basket” . 2. A small window will appear where you can choose to continue shopping or go to the shopping basket. 3. Check your order by clicking on “My Shopping Basket” at the top of the website. Here you can see the selected products and the total price of the items in your shopping basket. 4. Click on the “order “button after checking if your e-mail address and unit is correct. 5. You are forwarded to the payment confirmation website. Choose the option you can pay by Credit Card or by bank via I-deal. 6. The product will be delivered on the first following delivery date. You can find a delivery dates schedule per unit on the website. 7. Every unit establish a place where the Point of Contact will hand out the goods to the clients.

 

4. How do I pay?

Clients of B&S Central Portal can pay with VISA, Mastercard, American Express, I-Deal and PayPal. Cash payments will not be accepted.

 

5. Do I have to pay for transport costs?

Clients of B&S Central Portal do not pay any transport or shipment costs for receiving the ordered products.

 

6. What happens if I forget my password?

Go to the homepage and click on the “I have forgotten my password” link below the “Login” button on the left. By clicking on this link, you will be transferred to a section in which you fill your e-mail address. Within a few minutes, a new password is sent to your e-mail account.

 

7. How can I contact B&S Central Portal?

Please contact us sending an e-mail to: support@bs-centralportal.com. On working days your question will be answered within 24 hours.

 

8. What can I do in case I have a complaint?

In case of complaints, please contact the B&S Central Portal customer service at: support@bs-centralportal.com. Our customer service will be pleased to help you. When the problem is not solved after contacting the support centre, you can send a written complaint to: B&S Central Store attn: B&S Central Portal, Rimburgerweg 30, 6445 PA Brunssum. Please make sure that your name, address and order information are enclosed in the letter. After receipt of your letter, we will answer you within seven working days.


9. What is a Point of Contact (POC)?

A Point of Contact is the person at your unit who is responsible for the distribution of the products which are ordered at B&S Central Portal.

 

10. What do I need to bring in order to get the products?

In order to collect your order you need to bring your ID card, confirmation e-mail and in case you have bought rationed items you are required to bring your ration card. The POC will check off your ration card.

 

11. Where and when can I pick up my order?

Each unit is free to decide the location where the POC will hand out the ordered goods. For more information, please contact your POC by e-mail. For each unit there is a delivery schedule available at www.bs-centralportal.com.

 

12. Who checks my ration quantity?

In case you would like to have a copy of your order confirmation please contact B&S Central Portal sending an e-mail to support@bs-centralportal.com and we will send the order confirmation again to you.

 

13. Who checks my ration quantity?

The customers of B&S Central Portal will be responsible themselves not to exceed their ration quantity. The Point of Contact will check off your ration card.

 

14. I have ordered more than allowed by my ration card.

In this case the products can not be handed out to the customer. The POC is responsible of keeping those products aside. In the moment the client is again allowed to get the rationed goods the POC will give the ordered goods to the client. In case you prefer to return the goods, B&S Central Portal will return you the money.

 

15. What happens when a product is not available after ordering?

When a product is not delivered, please inform your POC, and B&S Central Portal. We will contact you to refund the money. In some case it might be possible to get another product. It can happen that there is a price difference between the ordered product and the substitute one, if the new one is cheaper, we will refund you the money to your account number. In case the chosen product is more expensive, the client can pay additional amount to our bank account. Paul Retail B.V. Account number: 300035691 IBAN: NL06RABO0300035691 Rabobank Rotterdam


16. I received less/more quantity of products than ordered

In case you receive less/more quantity of products than ordered, please inform your POC. It is the task of the POC to communicate the situation to B&S Central Portal. The product will be delivered with the next shipment in the first delivery date within the unit. In case you get more quantity, you are requested to return the extra goods to the POC.

 

17. I ordered product X but I received product Y

In case you receive a wrong product. Please return it to the POC. We will replace your product in the next available shipment to your unit.

 

18. The ordered product is damaged or expired

In case the received product is damaged or expired, please inform the POC. The POC will contact B&S Central Portal.

 

19. I would like to cancel my order

To cancel an order you have to send an e-mail to support@bs-centralportal.com indicating your order number, which you can find in the confirmation email that was sent to your e-mail account in the moment of the order. After delivery the goods can be returned to the POC within a maximum of 14 days. You will get a comfirmation that you returned your goods.
 

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